Behavioural aims

At the end of this training, participants are aimed to:

• Upskill in professional information and skills
• Develop their corporal represantion aspects
• Obtain the latest advancement about their jobs
• Ability to work more successfully and be more productive
• Develop professional and self-consciousness
• Create highly motivated asisstants with self-confidence

Content of Training

• General Description
  • Senior executive assistant's:
  • Must have qualifications
  • Management process of the triangle composed of company, executive and her/him,
  • Moralities
  • Duty and responsibility areas
  • Skill of managing personal and corporate image
  • Skills to persuade and activate
• Professional knowledge
  • Reporting and filind techniques
  • Corporal correspondance techniques and styles
  • English correspondance and e-mail writing examples
  • Examples for outbound telephone calls in a foreign language
  • Local time zones
  • Countries knowledge
  • Communication on phone skills
  • Taking notes, delivering message and follow-up
  • Prioritizing
  • Meeting organization
  • Rendezvous management
  • Travel management
  • Efficient use of day planner
• Corporate affairs
  • Executive profiles
  • Executive assistant's relations with co-workers
  • Executive assistant and public relations
  • Relations with seniors and code of conduct
  • Effective communication with different profiles, sector represantatives, people with different culture.
  • Relations with agencies
• Relaxation techniques
  • Practices with EFT and breathing techniques
• Stress management techniques
• Efficient time management

Training method

• Information transfer and debating
• On on one assesment and practices in every chapter
• Case studies and role playing practices