CONTENT:

• Management in team 
  
  • What is team and team work? 
  • Stages of building a team (advantages and challenges)
  • Areas that needs constant monitoring in teams 
• Communication in team and communication aspect
  
  • two-dimension communication model
  • Information density / support density / adverse party's level of preparedness
  • Communication obstacles.
  • Written communication
  • Verbal communication
  • Face to face communication
  • Feedback
  • Sustainability
• Team members' need analysis  
  
  • Taking team member's requests and needs into consideration
  • Offering alternatives with utility sentences and evaluation
  • Distribution of roles with referral, follow-up and feedback
  • Proactive approaches and creating the proper environment
  • Team spirit and creating sinergy (mutual language and mutual acts)
  • Differences in perceptions and flexibility
  • Service approach
  • Being directive
  • Being instructive
  • Being problem-solver
  • Mutual professional identity (win-win)
  • Moderator ve Facilitator identitiy
  • Service and confidence relation
  • Importance of belongingness
  • Consistency
  • Continuity
  • Calmness: a calm approach
  • Positiveness
  • Managing negative emotions and stress
• Behavioural models within team
  
  • Understanding different styles and approaches (introverts, extroverts, relationship-oriented and work-oriented)
  • How can we understand team members and our behavioural models?
  • How to develop different behavioural models for different behavioural models (internal customer-oriented)
  • Aggressive, constructive and submissive behaviour
  • Listening Skills: How do we listen?
  • Listening actively and passively
  • Meeting expectations 
  • Motivasyonel approach in relation: effecting attempt
  • Identify oneself and procure acceptance
• Team Performance improving with the use of power resources
  
  • Positional power
  • Personal power
  • Self-confidence
  • Self-confidence approach
  • Personal knowledge
  • Courage
  • Modesty
  • Hope
• Evaluation and closure

Training management and practices