CONTENT

• What is a conflict?
• Impacts of conflict
  • Positive impacts
  • Negative impacts
• Conflict reasons
  • Individual conflicts
    • Personality characteristics
    • Values and prejudices
    • Dissatisfaction of ego
  • Communication conflicts
    • Aspects of expression
    • Problems in empathy development
    • Not to listen
    • Differences in perception
    • Obviousness and honesty
    • Truths and bending the truths
    • Mode
  • Systemic conflicts
    • Conflicts resulting from workers
    • Conflicts resulting from executives
    • Conflicts resulting from organizational operation
• Approaches to conflict resolution
  • Balance of power
    • Positional power
    • Personal power
  • Conflict resolution styles
    • Competitive, submissive, accommodationist, cooperative, avoider
  • Determining where to use which conflict resolution style to use and how to apply.
• Persuasion models in conflicts 
• Openness to change and development in confliction resolution
• Evaluation and closure